How Can We Help?

The easiest way to contact us is to call our office at the property number listed on the website. If you would prefer to contact us online, simply fill out a guest card on the website with your contact information and any specific questions you have. A member of our team will be in touch within 24 hours to answer your question.

Yes, and we hope you do! Our operating hours vary by the day of the week but are listed on the website for reference. Prospective residents also have the option of scheduling a tour in advance via the contact button on the bottom right-hand corner of the website.

All leases are by-the-bed and per person, on an individual lease agreement. Studio or 1-bed spaces with double occupancy, plus larger floor plans with 2-bedrooms or more, will be shared apartments with multiple leaseholders.

Summer accommodations may be available depending on availability. Please contact the onsite team for information about short-term lease options for summer housing in June and July.

We allow only one occupant per bedroom at SQ5. We do allow both opposite-gender and same-gender couples to live together in the same apartment. Opposite-gender couples must live in a co-ed apartment, and any other roommates must agree to the living arrangement. Same-gender couples can request to be placed together in the same apartment.

Pets are allowed at most communities, but policies do vary and a one-time pet fee plus a recurring monthly pet rent is likely required. Please contact the onsite management team for pet limitations and requirements.

Yes, as part of the online application you’ll have the ability to add future roommates to your application to create a roommate group. If your friends have already applied, there is also the option of listing their names on the application to ensure you are placed together in the same unit.

Yes, we provide a roommate matching service. Part of the application involves a roommate questionnaire where we ask about your academic focus, study habits, and social life. We use the answers from these questions to pair you with roommates in your selected floorplan and self-identified gender that we think will be a match.

We use a roommate matching service in our property management software. Part of the application involves a roommate questionnaire where we ask about your academic focus, study habits, and social life. We use the answers from these questions to pair you with roommates in your selected floorplan and self-identified gender that we think will be a match.

It’s as easy as clicking “Apply Now” above to get started! First, you’ll select your lease term from the drop-down menu. Then you’ll pick your floor plan and any view or premium options available. If you’re applying to live with roommates, make sure you all select the same floor plan. From there, click “Apply Now” to start your floor plan-specific application.

Yes, the application is entirely online and can be viewed in advance of completing all of the required information. Simply click the “Apply Now” button and create an account. This will then open the online application, which you can review to confirm the required information. You can log out of the application at any time and log back in to restart where you left off.

We rent to any applicant who meets our qualifying standards. All residents will undergo a background check and all guarantors will undergo a credit screening and must provide income verification.

Most applicants require a guarantor to provide the income verification required to meet the income requirement and ensure you are able to make the monthly installment payments. If you do not have a guarantor, you can either try to self-qualify using your own income or apply to use a third-party guarantor service. Please contact the onsite team for information about our third-party guarantor service.

Note: We do not accept student loan documentation as income verification for self-qualifying applications.

While completing your application you will have the ability to upload a copy of your identification. We will need this on file prior to your move-in, so you can save some time by uploading it at the time of application. We will also need proof of income from your guarantor when he/she completes their portion of the application.

Most applications are approved within 24-48 hours. Future residents must have a completed guarantor application on file in order to finalize their application. This is typically the part of the process can take some extra time, so be sure that your guarantor is aware that he/she must complete their portion in order to move forward with the application process.

Most leases are 12-months in length, but we do offer some short-term and longer-term lease options depending on the time of year. The onsite management team will be able to confirm what lease options are currently available for your preferred move-in date, move-out date, and floor plan.

Yes, all residents have the option of reletting their bed space and can do so during the summer months if they do not plan on occupying their bed space at that time. A relet is different than a sublet. Reletting requires the individual taking over the bed space to go through the same screening process as all other residents and signing a new lease agreement with the community in order to take over the lease for the remainder of the term. This ensures that all residents living on site meet the same qualification standards.

As part of the online application process, you’ll provide all of the information we need to complete your profile. Application and administrative fees are non-refundable.

Learn more about the application process here.

In order to guarantee your bed space, we will need a signed lease agreement. Leases are generated once your application is complete, and your screening has been approved.

Yes, all guarantors must have a US social security number and credit history in order to be screened. We do not accept non-US citizens as guarantors.

Yes, all prospective residents are welcome to apply. We rent to any applicant who meets our qualifying standards.

The total rent amount for the lease term is broken up into 12 equal installments which are billed on the 1st of the month along with any fees, such as pet fees or parking. Utility charges are posted to resident accounts at the end of the month for the proceeding month’s usage.

Deposit requirements vary by applicant and what specials the community is currently offering. Contact the onsite team for information about deposit requirements.

Not all communities require a damage deposit. Contact the onsite team to confirm if a damage deposit is required prior to move-in. When charged, this deposit is held until move-out and covers the cost of damages done to the apartment beyond normal wear-and-tear. All residents moving out of the community are provided documentation outlining these damages, including photos for reference.

Your monthly installment covers the cost of your individual bed space or unit and unit furnishings, depending on your lease agreement. It may also include some utilities such as Wi-Fi and trash collection, depending on the community offerings. Typically, water and electricity are billed separately by the utility provider. Please contact the onsite team to confirm what, if any, utilities are including in your monthly installment.

Some utilities, such as water and electricity, are typically not included in the monthly installment and are billed separately by the utility provider. Please contact the onsite team to confirm what, if any, utilities are including in your monthly installment.

The easiest way to pay your monthly installment is through our Resident Portal. This is accessible through a link on the website and residents can download the Resident Portal app on their phones for mobile usage. The Resident Portal app allows residents to link a bank account or credit/debit card and setup recurring installment payments.

No, your rent installment plan is specific to your selected floor plan and bedroom type. If you are interested in alternative rates please contact the onsite team to discuss transfer options to another floor plan or bedroom type.

Student loans cannot be used as qualifying income for applicants. How a resident chooses to pay his/her rent once approved is up to the individual resident to decided but we do not allow for payment plans based on student loan availability or distribution timing. All monthly rent installments are due on the 1st of the month.

Residents who do not make the monthly installment payment are subject to receiving late fees or fines starting on the 4th of the month for late payment. If non-payment continues, residents may be subject to eviction per the terms of the lease agreement.

We do not allow for lease cancellations. Once your application is approved, the screening is completed and the lease is signed, all parties – including the tenant and the property – are bound by the terms of the lease agreement. Residents do have the option of reletting their bed space by finding another resident to take-over the lease term on their behalf. That individual would need to meet the same qualifying criteria and would sign a new lease with the community, taking the place of the cancelled lease.

Yes, we accept all major credit cards for installment payments. Fees vary by card provider.

No, we do not accept PayPal for installment payments.

Your bedroom will come furnished with a mattress, bed frame, desk, chair, and – in most instances – a dresser or underbed storage option. All other needs, including bedding, toiletries, hangers, lamps, shower curtains, towels, etc. are to be provided by the resident.

Yes, parking is available for unpacking but locations vary by building. Please contact the onsite team and review your move-in directions for information on where to park when you arrive at the community and are ready to begin unpacking.

Yes, reference the move-in direction for information on where to go and when to arrive in order to pick-up your keys on move-in day.

We do not allow for selection of an individual bedroom within a unit. The individual lease agreement is for a specific floor plan and – depending on the floor plan – bedroom type, not for a specific unit or bedroom. We do take bedroom preferences into account when placing residents, but all future roommates must agree to the preference.

Yes, if roommate mitigation efforts have been unsuccessful, we do allow for residents to transfer to another unit. Transfer opportunities are dependent upon availability in same-gender units of the same floor plan.

The property rules are outlined in the lease agreement. Reference the lease agreement for information on apartment and community guidelines.

If one of your roommates is moving out there is nothing that you’ll need to do because each resident is on his or her own individual lease agreement.

When resident disputes do arise the onsite management team will host a roommate mitigation, meeting with all involved roommates individually and/or as a group to help resolve the matter and come to a mutually agreed upon solution. As needs arise, we do allow for resident transfers to a new unit.

Some utilities, such as water and electricity, are typically not included in the monthly installment and are billed separately by the utility provider. Please contact the onsite team to confirm what, if any, utilities are including in your monthly installment.